Alpharetta iPhone Repair Privacy Policy

Effective Date: September 2, 2026

At Alpharetta iPhone Repair, we value your privacy and take appropriate measures to safeguard the information you provide to us. This privacy policy defines how we collect, protect, and use your personal information. If you want to use our site and avail our services, you need to agree to all the terms of this policy.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Alpharetta iPhone Repair (“we,” “us,” or “our”) takes the privacy of customer SMS opt-in information seriously, including mobile telephone numbers and records showing consent. Such information is used strictly for service-related communications, including appointment reminders, repair progress notifications, pickup alerts, and customer assistance.

Mobile information will not be provided to outside organizations or marketing partners for promotional or marketing activities. Customer information may be made available to service subcontractors when necessary to perform support functions, including customer service. All other categories of use exclude SMS originator opt-in information and consent records. Such information will not be provided to outside organizations.

1. Information We Collect

We may obtain several categories of information when you browse our website, contact our business, or request a service.

Personal Information: We collect your name, email address, phone number, and other contact information that you voluntarily give us.
Device Information: When you submit a device for service, we may record information such as its brand, model, serial number, IMEI number when applicable, physical condition, and details concerning the issue reported.
Customer Communication: We may keep records of emails, telephone conversations, text messages, website inquiries, service requests, repair information, and other communications associated with your dealings with us.

2. How We Use Your Information

We use the information collected from customers to deliver reliable services, communicate effectively, and operate our business properly.

We may use your information:

To arrange, schedule, and administer repair services.
To send repair progress notifications and appointment reminders.
To answer questions and handle customer assistance requests.
To complete transactions and keep accurate service records.
To improve the customer experience and enhance the website.
To identify and prevent fraud, misuse, and unauthorized activities.
To maintain records concerning communication preferences and SMS consent.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions: When you opt into our SMS messaging program, you authorize Alpharetta iPhone Repair to send you service-related text messages. These communications may include appointment confirmations, repair status notifications, pickup alerts, reminders, and information relating to customer assistance.

Opt-In & Consent: SMS communications are sent only when you have provided the required consent through an available signup form, service request, or another approved enrollment method. We keep records of SMS authorization and your communication preferences.
Opt-Out Instructions: You can discontinue SMS communications at any time by replying “STOP.” Once the request has been processed, a confirmation message will be sent. Further messages will not be sent unless you voluntarily provide consent again.
Help & Support: Reply “HELP” if you need assistance, or contact us at (678) 990-8302 or info@alpharettaiphonerepair.com.
Carrier Information: Rates for the messages and the data may apply. Message and data rates may apply. Wireless carriers are not responsible for messages that are delayed or fail to reach their destination.

SMS Data Protection Statement: Mobile information will not be provided to outside organizations or marketing partners for marketing or promotional activities. All other categories of use exclude SMS originator opt-in information and consent records. This piece of information will not be given to anyone outside the organization.

4. Information Handling

Alpharetta iPhone Repair handles customer information responsibly and maintains appropriate confidentiality. We don’t give personal information to anyone for their personal use or any other activities.

Information can be handled in the situations given below:

Service Support Providers: We may rely on trusted service providers to help with business functions, including payment processing, website hosting, customer assistance, shipping, and messaging services. Such providers are expected to maintain appropriate safeguards for the information they handle.
Legal Requirements: Information may be used or provided when required under applicable laws, legal procedures, court orders, or legitimate requests issued by an authorized government authority.
Business Operations: If there are changes to our business structure or operating arrangements, customer information will continue to receive protection in accordance with this Privacy Policy.

Note: SMS opt-in information and consent records remain protected and are not used for unrelated marketing or promotional activities.

5. Data Security

We take all the safety precautions to keep your data safe and secure. The safety is on the administrative, technical, and organizational level.

Our efforts may include:

Limiting access to authorized personnel.
Maintaining protected business systems.
Applying suitable security measures and software updates.
Using responsible practices when maintaining and handling customer records.

We make sure to completely safeguard your information; however, no electronic system or internet-based transmission can be completely safe from any kind of breach.

6. Your Rights & Choices

You can have certain rights over your information, under the applicable laws.

Request corrections to information that is inaccurate.
Control your communication preferences.
Revoke SMS consent whenever you choose.
Stop receiving SMS communications by replying “STOP.”

For privacy-related requests or questions, please contact us using the details provided below.

7. Policy for Children

Our services are designed for general consumers and are not intended specifically for children under 16 years of age.

We do not knowingly collect personal information from individuals under 16. If we become aware that information belonging to a child under 16 has been submitted without appropriate authorization, we will take reasonable measures to remove that information.

8. Contact Information

If you have questions concerning this Privacy Policy or the way we handle customer information, you can reach us using the following details:

Alpharetta iPhone Repair:

Location: Alpharetta, GA
Phone: (678) 990-8302
Email: info@alpharettaiphonerepair.com